For Support Co-ordinators

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At Higher Level Care Pty Ltd, we understand the pressures support coordinators face when sourcing reliable, high-quality providers for participants.

Our service model is intentionally structured to reduce stress for coordinators and provide confidence in service delivery.

We prioritise consistency, clear communication and realistic capacity management.

We:

• Maintain controlled participant numbers to avoid overcommitment
• Honour the shifts we agree to
• Allocate consistent staff wherever possible
• Respond promptly to communication
• Provide clear incident reporting when required
• Work collaboratively with behaviour support practitioners and allied health
• Respect the importance of accurate service agreements and documentation

We understand that reliability directly impacts participant outcomes — and your professional reputation.

We are mindful of taking on referrals that are a strong fit for our team and current capacity.

Before commencement, we assess:

• Participant goals
• Behavioural considerations
• Required support intensity
• Staffing compatibility
• Scheduling sustainability
   

This ensures long-term consistency rather than short-term placement.

We welcome referrals from families, support coordinators and allied health professionals.

To streamline the intake process, Higher Level Care provides a downloadable referral form.

Please complete and return via email with any relevant supporting documentation.

Completed referrals are forwarded to:  referrals@higherlevelcare.com.au

To add any further supporting documentation please forward to this email with the participant name as reference.